Nova Scotia Power update on power restoration

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Nova Scotia Power update on power restoration

July 9, 2014

PORT WILLIAMS, NS - Nova Scotia Power President and CEO Bob Hanf committed to customers today (WEDNESDAY) that the company is doing everything it can to safely restore power as quickly as possible, and apologized for problems customers have had in accessing information.

“Our communications technology fell short of what our customers expect, and what we expect. I apologize for that,” Hanf said while observing power restoration efforts in the Annapolis Valley. “We’re going to review what went wrong with our phone system and our online outage information system, and we’ll fix it.”

Nova Scotia Power has approximately 700 people working on the effort to restore power to Nova Scotians, including power line technicians, damage assessors, foresters, planners, engineers, electricians, technicians, along with supervisors and support staff.

“This is the worst storm we’ve had since Hurricane Juan, and some communities sustained tree damage just as bad as Juan, particularly areas of Western Nova Scotia,” Hanf said. “This has been a real hardship for our customers, and we are 100% focused on restoring power to each and every one of them. Our progress has been slowed by thousands of fallen trees.
“I want to thank our employees for their tireless efforts. They are doing remarkable work to bring the power back on for our customers, while always keeping safety as our top priority.”

Nova Scotia Power is working to have power restored tomorrow (THURSDAY) in Central and Eastern Nova Scotia, and by Friday in the Western end of the province. As of noon today (WEDNESDAY), power had been restored to approximately 95% of the 200,000 customers who lost power due to post-tropical Storm Arthur.

Updated outage/restoration information is available at www.nspower.ca or by phoning 1-877-428-6004 (toll-free).

FOR BROADCAST USE:
NOVA SCOTIA POWER PRESIDENT BOB HANF SAYS THE COMPANY IS DOING EVERYTHING IT CAN TO SAFELY RESTORE POWER AS QUICKLY AS POSSIBLE, AND HE APOLOGIZED TO CUSTOMERS FOR PROBLEMS THEY HAVE HAD IN ACCESSING INFORMATION.

HANF SAID NOVA SCOTIA POWER WILL REVIEW WHAT WENT WRONG WITH THE COMPANY’S PHONE AND ONLINE INFORMATION SYSTEMS, AND PROMISED TO FIX IT.
NOVA SCOTIA POWER HAS APPROXIMATELY 700 PEOPLE WORKING ON RESTORING POWER. IN SOME COMMUNITIES, THE DAMAGE IS AS BAD AS HURRICANE JUAN.

NOVA SCOTIA POWER IS WORKING TO HAVE POWER RESTORED TOMORROW IN CENTRAL AND EASTERN NOVA SCOTIA, AND BY FRIDAY IN THE WESTERN END OF THE PROVINCE.
INFORMATION UPDATES ARE AVAILABLE AT WWW—DOT—NSPOWER—DOT—CA, OR BY PHONING 1-877-428-6004.