Electrical Claims

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Electrical Claims

Nova Scotia Power is committed to providing our customers with dependable power. Every year, we invest millions of dollars in efforts to strengthen over tens of thousands of kilometers of distribution and transmission power lines throughout the province. However, there are times when we do experience outages due to adverse weather conditions or failure beyond our control.

If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, NS Power is not liable.

If damages are related to negligence by NS Power, you may be reimbursed for your loss. Please call our Customer Care Centre at 1-800 428-6230  for more information about the claims process.

Please note: Claim Applications must be submitted within 10 days of the damage occurring. In cases of large storms, customers will have 30 days to file a claim with NS Power.

Frequently Asked Questions

1) How do I make a claim?

Call Nova Scotia Power’s Customer Care Centre at 1-800-428-6230 to talk to a customer service representative regarding a claim.

If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, NS Power is not liable.

When you proceed with a claim you will be required to provide repair quotes and receipts with your application. You may also need to provide the damaged equipment for inspection. We recommend you keep a copy of your application and supporting documents for your records in the event we need to discuss them with you.

2) How will my claim be handled?

Every customer application relating to electrical damages to personal property is reviewed on an individual bases.

We consider a number of factors to determine if damage to personal property is the result of wrong doing by NS Power. Our investigation may include speaking with the line crews on-site at the time of the incident, maintained and representing the proper electrical application. Should we encounter unexpected delays during the investigation a claims administrator will follow-up with you to discuss your claim in more detail.

Please note: you have 90 days to file and submit any receipts in regards to your claim.

Once a decision has been reached, you will be notified of the outcome. If your claim is accepted, NS Power will reimburse you for the cost of repair. Where repair is not possible, we will provide reimbursement based on the actual cash value, which considers depreciation.

3) How long will it take?

Due to the complexity of electrical damage claims, NS Power may take up to 30 days to complete an investigation.

4) What types of claims will not be reimbursed?

If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, claims will not be reimbursed.

5) Should I repair/replace my damaged property while I wait for the claim to be processed?

While your application is being processed, please take the required steps at your cost to cover your necessities until your claim is resolved. You should know that many household insurance companies will consider these types of claims. You may wish to follow up directly with your insurer to explore this option.

The investigation may include viewing the damaged equipment; therefore it would be a helpful to not discard your damaged items so we can assess it.

6) Who is responsible for repairs to a damaged meter mast, meter base, service duct and electrical panel?
Damage to this equipment is the responsibility of the homeowner. Repairs must be made by a certified electrician prior to power being restored to the home. NS Power will repair damage to our equipment, including electrical meter and service wire.
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7) Does NS Power provide secondary protection for the homeowner's equipment?

NS Power does not provide secondary protection for the property owner’s equipment. You can speak with a certified electrician about installing secondary protection on your panel. It is the owner’s responsibility to have adequate protection for their equipment to prevent power irregularities.