Frequently Asked Questions
Q: Does the Equal Billing plan save me money?
A: No. Equal Billing can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments.
Equal Billing customers pay the same energy rates as customers on the Bi-Monthly Billing Plan.
Q: Can I set my own Equal Billing payment?
A: You can't set the payment, which is based on your estimated power use for the year, divided into 12 equal monthly payments.
You can change your habits to use less power, reducing the amount of electricity your annual calculation is based upon.
Q: Can I set the due date for my monthly Equal Billing?
A: No. Equal Billing customers who also sign up on our automatic payment plan can select the date their payment comes out of the bank. Please note this is a separate service from customers registered on MyAccount who set their own recurring payments.
Q: Why is the Equal Billing anniversary in January?
A: Your Equal Billing amount is recalculated in January because any rate changes take effect at the same time. This helps ensure your Equal Billing amount doesn't change throughout the year.
Q: How can I see if my Equal Billing payments are covering my usage?
A: Once you’re on the plan, keep an eye on the Total Amount Due. This is your actual amount owing (or credited to your account). It reflects the power you’ve used and the Equal Billing payments you’ve made. This number will fluctuate throughout the year, since power use changes, but your Equal Billing payments are the same for 12 months.
Mid-year is a good time to take a close look and see if Equal Billing is working for you. If your summer bill shows a Total Amount Due of more than 3 times your monthly payment amount, you may want to contact us to see if your monthly payment should be changed. As the end of the year approaches, your Total Amount Due should be getting closer to zero.
If at any time you’re concerned the Equal Billing amount may not be enough to cover your power use for the year, call us. We can discuss whether your monthly payment should change.
Q: Do I have to stay on Equal Billing?
A: No. You can ask to be removed from the Equal Billing plan at any time. When you make the change, the balance owing on your account will need to be paid by the due-date shown on your last bill. This amount is shown as Total Amount Due on your bill.