Frequently Asked Questions
Q – How do I know whether I am eligible?
A – Nova Scotia Power is proactively contacting all eligible customers. You are eligible if you are a commercial customer using between 32,000 and 45,000 kilowatt-hours per year.
Q – Can you please tell me which rate class would be better for me?
A – This is a decision eligible customers must make for themselves. Depending on how much electricity you use – and how much you use at any one time – one rate may have an advantage over the other. If you change how your business uses electricity, it might change which rate is more cost effective.
Q – Why is this choice only available to customers using between 32,000 and 45,000 kilowatt-hours per year?
A – This program was implemented to provide choice to small- to medium-sized business owners who, in some cases, limited ability to vary their electricity consumption patterns. Nova Scotia Power has committed to work with customer representatives to review the program for possible future expansion after 12 months.
Q – Why not automatically put all customers using less than 45,000 kilowatt-hours per year on the Small General rate?
A – For some customers presently on the General rate, switching to Small General would increase their electricity bills. That’s why we wanted to provide customers with choice.
Q – Why do I have to stick with a rate class for six months after I switch, and why can I only switch twice in 24 months?
A – These criteria are in place to ensure the administrative burden is manageable for Nova Scotia Power.
Q – Where can I learn more about “demand meters,” “demand charges,” and “load factor”?
A – We have information, video tutorials, and a downloadable brochure at www.nspower.ca/demandmeters
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