For our Meter Readers

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For our Meter Readers

How to prepare for your next visit. 

What do Meter Readers do?

Meter readers are the Nova Scotia Power employees who visit customers’ residences throughout the province to collect usage information for accurate billing. Usage information is recorded and displayed on the meter attached to the home, office, etc. Meter readers enter the data into a handheld computer, which also stores information on the customer’s usage history, and pets or other potential hazards observed on the property. Occasionally, properties present safety issues that prevent meter readers from doing their job.

Keeping Your Meter Reader Safe 

When our meter readers are able to safely enter your property and get an accurate meter reading, it allows your power bill to be calculated based on actual household consumption rather than on an estimate.

Here are some tips to remember for your next meter reader visit:

  1. Assess your property for potential hazards. 
  2. Unlock your gates and clear pathways to your meter on the day of your next scheduled visit. 
  3. If you have a dog, please make certain it is properly leashed or in a room where it cannot potentially bite or attack your meter reader. 
  4. When in doubt give us a shout. If you’re unsure if something could pose a threat to our employees, ask us. It’s always better to be prepared for an event that doesn’t happen than to be caught off guard by one that does.

For Your Safety

  • All meter readers wear a uniform bearing the Nova Scotia Power logo. 
  • All meter readers carry logoed NS Power photo ID cards.
  • If a photo ID card is not presented, do not admit individual onto your property or into your residence.

Keeping a Clear Pathway and Safe Environment 

  • Keep the area around your meter clean and free of debris and obstacles. 
  • Remove brush, plants or shrubs that may be hazardous for your meter reader. 
  • Remove snow and ice from the access way to your meter. 
  • On the date your meter reader is scheduled to visit, please leave gates unlocked. 
  • Let us know if any hazardous conditions have developed; this allows us to prepare our meter readers before they visit.
  • Be aware of the location of your meter. What might have been free and easy access when the meter was installed could now be hazardous.

Dogs

  • Dogs are one of the biggest threats to meter reader safety. A family dog that is friendly with friends and neighbours may react very differently to a stranger. 
  • Know when your meter is scheduled to be read and properly secure or restrain the dog away from the meter.