November 25, 2015

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November 25, 2015

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recall on led lights handed out at parade of lights

We have issued a recall of LED reflector lights that were handed out at The Chronicle Herald Parade of Lights last Saturday evening. This Saturday, November 28, 2015, Nova Scotia Power, in partnership with Child Safety Link, will have a booth at Mic Mac Mall, the Halifax Shopping Centre and Nova Scotia Power head office, 1223 Lower Water St., where customers can return their reflectors and receive a $10 gift card from Sobeys. The booths will be open from 9 am to 6 pm. We apologize to our customers for distributing this product. We are committed to the safety of all of our customers and our priority is the collection of these lights.

Here is a photo of the LED light reflectors:

 LED flashers


warning customers of fraudulent emails

We are urging customers to beware of fraudulent emails that appear to be from the utility. The subject line of the email is Download Your E-Bill, includes Nova Scotia Power’s corporate logo and contains instructions to open a ZIP file that contains a virus. These emails are not from Nova Scotia Power. We do not provide customers’ e-bill in a ZIP file format and customers do not need to download any component of their bill in order to view it.  Our e-bill notification emails are sent from home@nspower.ca and never include attachments. The body of this email provides links to a secure website that prompts customers to login with their MyAccount information to view their e-bill.

The main indicator of the fraudulent emails is that they are not sent from a Nova Scotia Power (@nspower.ca) email address. Customers who are suspicious about an email should call our Customer Care Centre at 1-800-428-6230 to confirm legitimacy.  

Current News - Nov25


honouring those who servedsmaller honour roll

On Nov. 9, over 100 Emera and NS Power employees gathered to attend the Honour Roll ceremony. The Honour Roll features a list of names of Nova Scotia Light and Power Company employees who served, and some who died, during the Second World War, and was found by our colleagues on the Facilities team. Members of Veterans Canada UN NATO joined employees for the ceremony. You can see the Honour Roll in its permanent place at 1H in the front entrance lobby, which is open to the public. 


why do some lights flicker?Ken Oakes

With the weather beginning to ramp up, some of our customers have been experiencing their lights flicker, typically due to high winds or heavy rain. Recently, Rick R, from Mount Uniacke, asked us “why would some lights in my house go dim or flicker while other lights work fine?” We asked Powerline Technician, Ken Oakes, to explain why this might be happening. 

Watch the video response here.