Service Reliability

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Service Reliability

Power outages at any time are a disruption to families and businesses. We know customers expect us to keep the power on, and we haven’t always met those expectations. It’s why we’re working hard to continue improving reliability. We’ve allocated $20 million annually from 2010 to 2014 for trimming or removing trees that are too close to power lines, upgrading equipment, and other measures that improve the reliability of the electrical system across Nova Scotia.

These investments are in addition to the $60 million Nova Scotia Power traditionally invests in maintenance, upgrades and system improvements each year. We’re upgrading equipment and using technologies like new telecommunications, tele-control, and mapping systems to help us respond quickly to outages when they do occur, and ensure long term reliability.

Nova Scotia sticks out into the Atlantic Ocean, meaning we’re often exposed to harsher weather conditions than most Canadian jurisdictions. In recent years we’ve seen bigger storms, more often, that have caused power outages. That’s why it’s even more important that we take a proactive approach towards system maintenance and improving reliability.

We’re seeing positive results from our reliability investments, but we know we have a lot left to do. That’s why we’re working with municipal representatives from across Nova Scotia to set priorities for reliability upgrades through Regional Committees. The local level insight will assist us in improving electrical system reliability and providing better service to Nova Scotians.